- All training packages and memberships are non-refundable and non-exchangeable.
- Unused sessions may be transferred to another individual with our written approval.
- Validity for a training package is set by the number of sessions purchased and is activated from the date of your first booking. If no bookings are made, the validity period will start automatically after a pre-determined period from the date of purchase.
- Each session credit must be utilised within the validity period from activation. Unused credits expire and cannot be used beyond that date.
- Once paid, all package and membership purchases are considered final.
Training package validity
- 10 sessions — valid for 3 months
- 20 sessions — valid for 4 months
- 30 sessions — valid for 6 months
- 50 sessions — valid for 12 months
Memberships
- Memberships auto-renew unless cancelled.
- Annual memberships have a lock-in period. Early termination is subject to a charge equal to 50% of the remaining tenure.
Medical exceptions
If a documented medical condition prevents you from continuing training, please contact us. At our sole discretion, we may extend your package validity to allow you to return when medically cleared. Medical documentation from a registered Singapore practitioner is required.
Disputes
If you believe an error has been made or wish to escalate a refund matter, please email us with full details. See our Terms and Conditions for governing law.
Contact
For any questions about this policy, contact info@strength.sg or WhatsApp +65 8841 0877.