Class Cancellations & Late Arrival Policy

Any session cancellation or modification must be made through book.strength.sg at least 12 hours before your scheduled booking. Cancellations or modifications communicated via text, email, or WhatsApp will not be considered valid.

• Early Cancellations: No credits will be deducted for any cancellations or modifications made prior to 12 hours of the start time.
• Late Cancellations: A full session credit will be deducted for any cancellations or modifications made within 12 hours of the start time.
• Late Arrivals: Sessions begin and end at the scheduled time. We encourage you to arrive at least 10 minutes early to check in and warm up. Late arrivals reduce your session time — sessions are not extended to make up for arriving late.
• No-shows: If you fail to attend without notice, the session will be treated as a late cancellation. A full session credit will be deducted and no refund will be provided.

Coach cancellations

If we need to cancel a session due to coach illness, equipment issues, or other operational reasons, you will be notified as early as possible and the session will be rebooked at a time that suits you, at no charge.

Force majeure

If sessions are cancelled due to circumstances beyond our control (e.g. severe weather, government directives, public health orders), we will work with you to reschedule or extend your package validity. Refunds are not provided for force majeure cancellations except where required by Singapore law.

Refund policy

For information about refunds, validity periods, and transfers, see our Refund Policy.

Contact

Questions or changes? Email info@strength.sg or WhatsApp +65 8841 0877.